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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Mrs T. Thorough, efficient and helpful staff who were thoughtful and understanding.

You have to be prepared to be completely transparent about your financial situation and the challenges presented..Staff help you to think outside the box and include allowances for the obvious and the not so obvious to help make the repayments fair and affordable.. Stepchange reduced the stress and helped to lift the load..Thoroughly recommend contacting them for support.. Reviewed on: 22nd July 2021

Brilliant

Probably saved me from a stress heart attack. Reviewed on: 22nd July 2021

Changed my life

When I had to retire from work because of ill health I knew I could not keep my credit cards payment up, so I got in touch with stepchange and they made me feel a whole lot better on how to deal with my debts thank you stepchange Reviewed on: 22nd July 2021

Amazing

Hi Amazing customer service, great experience overall. StepChange offers the help you need when you need it. Reviewed on: 22nd July 2021

Good customer service and excellent service

I was stress free when I contacted step change Reviewed on: 22nd July 2021

Outstanding

100% would recommend anyone struggling financially to step change Reviewed on: 22nd July 2021

Wish I had done it years ago

I’ve been in persistent debt for a few years: juggling minimum payments and then using credit to get by every month. The stress and worry was awful, along with my fair share of shame that id gotten into this position. Step Change have made such a difference; from being so understanding and non-judgmental to helping me come up with a manageable budget. Yes, it may take me several years to pay back but I feel so much more in control now and the weight that fell off my shoulders when the agreement was put in place was huge. Thanks Step Change Reviewed on: 22nd July 2021

Helped me sleep again

Non judgemental straightforward help to get back on track. Reviewed on: 22nd July 2021

Life changer

Stepchange helped me pull my head out of the sand and deal with my debt. I can’t thank the various advisors I’ve spoke to enough. I’m over halfway through my plan and because of this charity, I can see a light at the end of the tunnel. Reviewed on: 22nd July 2021

On Track To Clear All My Debts

I was hugely in debt and was not sure what to do. Step Change helped me work out the relevant numbers and a realistic repayment plan that has helped me to clear most of my debts (just a small debt remains) and, most importantly, Step Change has helped give me peace of mind throughout my debt repayment period. Reviewed on: 22nd July 2021

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