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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Saved our lives!!

Stephanie, quite simply, saved our way of life and gave us confidence bank to be able to start again. Our debts we're running out of control, through our own mismanagement, but Stepchange calmly helped us work with our creditors and get us back on track to clear our debts. A priceless organisation to whom we owe so much. Reviewed on: 22nd July 2021

Best provider in uk

Always in good way to support my case. And lots of help the way they do. Much appreciate. Reviewed on: 22nd July 2021

Really made a difference to me

A wonderful company, and so easy to explain your situation, and there help was great Reviewed on: 22nd July 2021

Great service

Very experience staff and gave me right advice from day one.I will definitely recommend any one for step change. Reviewed on: 22nd July 2021

Very helpful staff not judgemental

I found myself in financial problem when my circumstances changed. Step change helped me to get my life back. Before I had many phone calls a day from different lenders which made me so stressful. Now I am paying back my loans but I am paying back what I can afford Reviewed on: 22nd July 2021

Heroes

Took away all my stress! If you are worrying about your finances then call these guys! Reviewed on: 22nd July 2021

perfect!!

Would highly recommend. best phone call I ever made so helpful and understanding. excellent customer service!! Reviewed on: 22nd July 2021

Very Helpful

Customer Adviser very helpful.Helped me to consolidate my debts to a repayable amount.I am forever grateful Reviewed on: 22nd July 2021

Vote for step change

Step change are a caring organisation giving great advice when your in financial trouble. Recommeneded them to a friend without hesitation. Reviewed on: 22nd July 2021

Thanks to them I'm dedt free

Very helpful and friendly and always on the end of the phone Reviewed on: 22nd July 2021

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