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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very reasuring

Always helpful and reassuring when you don't no handle finance problems always listening and non judgemental Reviewed on: 22nd July 2021

Brilliant company

Don’t know where I would be without Stepchange can’t thank them enough. Reviewed on: 22nd July 2021

Hull family

Realy helpfull Get you back to a normal life A big thank you debt free hull family Reviewed on: 22nd July 2021

Stepchange really helped me

When I contacted Stepchange I had over £12000 of debt. Stepchange DMP has allowed me to gradually pay this off at a manageable rate, I'll be debt free in the next 6-7 months. Reviewed on: 22nd July 2021

Excellent service

The support and advice that step change has given me has drastically changed my situation and relieved a lot of stress. Excellent customer service, further support and much more! They truly deserve this award! Reviewed on: 22nd July 2021

Professional and friendly

Build up my confidence to handle debts Reviewed on: 22nd July 2021

Just brilliant

Had major financial problems StepChange took care of the lot even asking me about my mental health evey time I called. Reviewed on: 22nd July 2021

Stepchanged changed my Life

I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021

Amazing

If it wasn’t for Stepchange I don’t know where I would be, after my marriage break down after 33yrs I had to start all over again and got into a lot of dept,thankfully I’m dept free now, just want to say everyone was so helpful and understanding and I am so thankful for everything Stepchange has done for me you do a brilliant job and I as well as thousands of people are so greatful for all you do. Thank you so much . Regards Reviewed on: 22nd July 2021

Saved our bacon

When we were at our lowest, stepchange were there to help when we thought we had no other alternatives. The people who we have been in touch with at Stepchange have been unbelievably patient, incredibly sympathetic and very understanding. Without them, I dread to think what we might have done. Reviewed on: 22nd July 2021

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