Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

The support and advice that step change has given me has drastically changed my situation and relieved a lot of stress. Excellent customer service, further support and much more! They truly deserve this award! Reviewed on: 22nd July 2021

Professional and friendly

Build up my confidence to handle debts Reviewed on: 22nd July 2021

Just brilliant

Had major financial problems StepChange took care of the lot even asking me about my mental health evey time I called. Reviewed on: 22nd July 2021

Stepchanged changed my Life

I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021

Amazing

If it wasn’t for Stepchange I don’t know where I would be, after my marriage break down after 33yrs I had to start all over again and got into a lot of dept,thankfully I’m dept free now, just want to say everyone was so helpful and understanding and I am so thankful for everything Stepchange has done for me you do a brilliant job and I as well as thousands of people are so greatful for all you do. Thank you so much . Regards Reviewed on: 22nd July 2021

Saved our bacon

When we were at our lowest, stepchange were there to help when we thought we had no other alternatives. The people who we have been in touch with at Stepchange have been unbelievably patient, incredibly sympathetic and very understanding. Without them, I dread to think what we might have done. Reviewed on: 22nd July 2021

Saved my life

To be able to talk about your personal issues to someone who is not judging you and offer advice and solutions, made such a positive life changing difference. Reviewed on: 22nd July 2021

Received amazing help from StepChange

Amazing charity,excellent customer service,always willing for help no matter what.They always find the best solution Reviewed on: 22nd July 2021

Supportive and non judgmental service

StepChange have helped me tremendously in sorting out my debt problems. They were supportive, understanding and non judgmental when setting up my IVA few years ago. They have saved me from mental breakdown and I could sleep at night again knowing they are managing and sorting my debts when they got out of control. If you are struggling with debt and can't make ends meet I highly recommend asking StepChange for advice and reaching out if needing help. Reviewed on: 22nd July 2021

All that worry

I would recommend Stepchange to anyone in a financial pickle like me! I was going along nicely, when a financial change in my income, changed everything, before I knew it I was in a mess, and so worried, I wish I had got in touch with Stepchange sooner, because as soon as I did, there was a friendly voice, telling me exactly what to do, when to do it, I gave them all my information and they just took over, they worked out how much I could afford to pay a month, and arranged payment with different companies and bank. Its taken a few years, but I am nearly there now, a few more months and I will be debt free! All thanks to Stepchange amazing service, amazing staff, amazing results. All that worry could have been saved, if I'd got in touch earlier Reviewed on: 22nd July 2021

Alternative products

Debt management
from Creditfix 4.70 from 795 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub