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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Easily to set up and provide support

Very helpful and made me feel like I wasn’t alone and helped me manage my finances better Reviewed on: 22nd July 2021

Excellent!!. .

Took a lot of stress and pressure off me. Dealt with my issues sympathetically and professionally. Step Change helped to find a suitable tailored solution to my debt issues. Reviewed on: 22nd July 2021

Very helpful

Had no problems. Easy to complete and always helpful. Reviewed on: 22nd July 2021

Fantastic

I was on a spiral of dispair and fear one phone call to step change and a very nice man helped me sort out all my finances and put a plan together wich I could manage but they did all the leg work I'm no W paying off my debt at a much more manageable rate my life is now on the up hopefully in a few years time I'll be debt free thanks again stepchange Reviewed on: 22nd July 2021

Great!

Amazing from start to finish. My bank were useless and rude. These guys were helpful, open and constructive. 10/10 Reviewed on: 22nd July 2021

Excellent service

Excellent all round service and just brilliant. Reviewed on: 22nd July 2021

Compassion

Step Change helped me during a difficult time in my life, when I thought that the world was against me . Their advice helped me to turn my difficulties to my advantage by arranging a fair and helpful scenario to make my life easier. they worked tirelessly to make sure that the solution they provided matched my goal in life. To be debt free in the shortest time possible at a rate that i could menage. Well done to them for their kindness and understanding Reviewed on: 22nd July 2021

Brilliant service

Fantastic service Professional and honest staff Caring and kind Reviewed on: 22nd July 2021

Transparent caring service that helped me through such hard times

When things were bleak for me financially Step change were with me every step of the way. Reviewed on: 22nd July 2021

They changed my life

As a single mum at the age of 19 who works full time, I found my self chasing my wage in order to pay last months debts. That’s when I knew I had to do something about it and change my life for the better. I was sick of constantly worrying about post coming through the door, or phone calls telling me I had missed a payment. I spoke to StepChange in December last year, wow. I was in tears on the phone as I didn’t expect so much support, they guided me and went into intricate detail about the process and how they will help me pay off my debt. Well I’m not 8 months into my payments (with 4 months left) and my life has changed so much for the better. I now manage my money better, I can make all of my payments and most of all I’m happy. I’m no longer stressed or worried about finances (which is a huge huge issue, for many people) and StepChange have played the hugest part in that. I would recommend anyone who feels like they’re struggling to get in touch, as there is zero judgement and 100% care and helpfulness. I will forever thank this company for saving my mental health and making me the best mum I can possibly be. Reviewed on: 22nd July 2021

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