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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Financial Life savers

StepChange we’re there to advise and support us in our hour of need when there was nowhere to turn. Reviewed on: 22nd July 2021

Life savers

Understanding, non judgemental, real people on the end of the phone, efficient but caring too. Reviewed on: 22nd July 2021

The Most Helpful

Before Step Change helped me to sort out my debts, I was worrying so much that I was becoming ill. Once I had sorted out my debt with the support from Step Change, I stopped worrying so much and began to feel a lot better. I couldn’t recommend them enough. The staff are fantastic people who reassure you and more importantly, listen to your concerns. Reviewed on: 22nd July 2021

5 star service

Excellent, helpful service from start to finish Reviewed on: 22nd July 2021

Life changing

Completely changed my life and helped me get back in control of my finances Reviewed on: 22nd July 2021

Amazing service

A massive help and takes away a lot of stress, thank you so much you are definitely winners Reviewed on: 22nd July 2021

Support is there if needed

Supportive, friendly staff who will do all they can to help you. Reviewed on: 22nd July 2021

Top customer service

Step Change is a amazing debt charity they have an amazing customer service always friendly and efficient to deal with my queries. Reviewed on: 22nd July 2021

Excellent service

They take the stress out of debt management. The listen and are most helpful. Reviewed on: 22nd July 2021

Amazing!!!

So supportive, non-judgemental. When I was at my lowest point they turned my life around. I’ll be forever grateful. Reviewed on: 22nd July 2021

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