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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

The best at what they do .

Stepchange gave me courage , and the support and structure to face my debt and accept responsibility for it. At the same time , they engineered an affordable repayment programme that has allowed me to continue to work and support my family while repaying my debt schedule month by month . They are genius at what they do. Patient empathy but realistic support and infrastructure to be able to survive the catastrophic consequences of my bad financial decisions . Reviewed on: 22nd July 2021

Debt payments

You taken a lot of worries and stress off me. Reviewed on: 22nd July 2021

Amazing support and service

Step change have helped me and given me the confidence I need to get out of debt. Educating and whats possible and recommending best ways to improve my quality of life. Reviewed on: 22nd July 2021

Changed my life.

They are amazing. Very helpful, very understanding. Don’t make you feel guilty for being in debt. Helped me enormously during the initial setup process. Reviewed on: 22nd July 2021

Great service!

Very help team & great job! Keep up with the great work and service. Reviewed on: 22nd July 2021

Excellent people

Wonderful company, they've certainly helped me and lots of other people. Reviewed on: 22nd July 2021

Invaluable help when it's most needed.

I was a little apprehensive about using this service having used a 'private' company prior to learning about Step Change who took their 'cut' before my creditors received a penny. I've had nothing but good advice and invaluable help since using this service. I cannot stress enough how valuable their help is. I would recommend this service 100% to anyone needing help today without hesitation. I'm sorry this is the only way I know how to say THANK YOU to the Step Change team and wish them success in this venture. Reviewed on: 22nd July 2021

Totally deserved for an award

We would still be in hard times if not for Stepchange, They are always there with free advice and help me and thousands of others to budget until we are worry free, They take the big weight off you when you didn't know which way to turn Reviewed on: 22nd July 2021

They give peace of mind

I was at a loss trying to deal with the debt following loss of employment and health problems stopping me from working. Being recommended to speak to Stepchange, I went ahead. Some testing frustrations but in the whole very good people to deal with. Reviewed on: 22nd July 2021

Excellent service at all levels

StepChange has been great helping me sorting out issues as well as clarifying any questions and the customer service is excellent. Reviewed on: 22nd July 2021

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