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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Very helpful

Always ready to advise and help when needed, grateful for giving me the correct advice. Reviewed on: 22nd July 2021

Supportive and non judgmental

Couldn’t have cleared my arrears without them. They gave me the confidence to make the right choices Reviewed on: 22nd July 2021

helpful, kind reassuring staff

Step Change take the weight of the world off your shoulders and allow you to sleep at night again Reviewed on: 22nd July 2021

Quite literally, they save lives.

An incredible service for so many people, who are in need. I was at my wits end, I'm sure many others have been too, until I received the help Step Change offer. Reviewed on: 22nd July 2021

Relief

All comunication i have had with Stepchange call advisors have been positive non judgmental and highly constructive Reviewed on: 22nd July 2021

Fantastic

All the staff are so helpful and really sound like they care Reviewed on: 22nd July 2021

Excellent Service

Step Change have been extremely professional to deal with, they take all the stress away from such a difficult situation. Reviewed on: 22nd July 2021

Helped me through a very difficult time

The team at step change really are amazing. Great at explaining things and always ready to help. Reviewed on: 22nd July 2021

I can sleep better and I am hopeful Iand not afraid

The advisor made me feel comfortable, took the fear element away. Gave me hope and my dignity back. Reviewed on: 22nd July 2021

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

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