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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Literally, saved my life.

Literally, saved my life. I didn’t know which way to turn I was so depressed anxious, and beside myself - one long conversation with these people allowed me to sleep that night - with some application and much help, I was sorted. I cannot thank you enough. Reviewed on: 3rd June 2026

Best company

I first had to make the call after Covid and the advisors who I dealt with were so kind calm and non judgmental. They listened and provided a solution for me which I knew was gonna be a big change for me but the best one in the long run. They were very quick and they yearly budget reviews really do help as they appreciate life changes circumstances change and they never ever judge or make you give more than you can comfortably afford Reviewed on: 3rd June 2026

Life changing

Totally changed my life I couldn’t believe how much help I received and everything was so simple Reviewed on: 3rd June 2026

The relief i felt when I was paying back my debts at...

The relief i felt when I was paying back my debts at a price I could afford was life changing without the worry .m about debts free Reviewed on: 2nd June 2026

Excellent, impartial advice.

Excellent, impartial advice.Not condescending or patronising at all, very helpful Reviewed on: 2nd June 2026

Don’t bury your head in the sand!

My personal circumstances changed beyond belief and beyond my control. From having everything to nothing. From having a fantastic credit file to it being destroyed practically. I was at rock bottom. Maxed out my credit cards to survive etc etc. more going out then was coming in. But I fought to keep going and tried to pay my monthly commitments. But it became impossible. My only option? Suicide. Yes suicide. That would end all this. I was rock bottom. Then one day I called StepChange. I broke down. Someone listened to me and understood what I was going through. I felt ashamed. Ashamed of what had happened to me - but also ashamed of thinking my only option was to die! They helped me sooo much. Looked at my situation and came up with a payment solution I could afford. Yes it’ll take years to pay back but at least they’re getting something - but more importantly life has more hope now. if you’re in a similar situation don’t be ashamed to seek help! It works! They help! don’t put it off - or bury your head in the sand! Trust me, there’s a solution built for you and around you! Thank you StepChange Reviewed on: 2nd June 2026

Calm, competent and reassuring advisors really helpe...

Calm, competent and reassuring advisors really helped to ease a very difficult financial time for me, which also helped my mental health. I am still supported by them now Reviewed on: 2nd June 2026

Game changer, non-judgemental, and seamless solutions

Step change has been a game-changer for my debt problem. Non-judgemental advice that is geared to alleviate matters worsening and they handle everything with debtors seamlessly. Reviewed on: 2nd June 2026

They have transformed

They have transformed my life taken the stress and worry away. I now have money spare and still paying all of my debts. Stepchange have really worked hard for me and been so understanding no matter who you speak to. Reviewed on: 2nd June 2026

Stress relief

I have been in a tremendous stress after a debt occured due medical treatment for my dad abroad, and step change helped me to put my financial affairs in orders Reviewed on: 2nd June 2026

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