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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

The advice and support I received from StepChange De...

The advice and support I received from StepChange Debt Charity have been excellent. They provided clear, practical information that has helped me understand my situation and manage my debt more effectively. Reviewed on: 1st June 2026

Big relief

It's been massive relief for me and took away a big weight off my shoulder. I now have all my creditors managed for me. Reviewed on: 1st June 2026

StepChange changed my life

Before I contacted StepChange, I was constantly stressed about money and reached the point where I couldn't survive. I felt overwhelmed by the amount of debt I had, the number of creditors involved, and the feeling that there was no realistic way forward. It affected everything. From the very beginning, StepChange treated me with dignity and without judgement. They helped me understand my situation clearly, broke everything down into manageable steps, and put together a plan that actually felt achievable. For the first time in a long time, I felt like I could breathe again. The biggest thing StepChange gave me was structure and stability. Instead of avoiding the problem, I finally had a proper plan in place. The pressure from creditors reduced, my finances became far more manageable, and I was able to start rebuilding my life instead of constantly reacting to financial stress. What’s surprised me most is how much this has impacted other areas of my life too. Since starting my DMP, I’ve become far more disciplined with budgeting, saving, and planning for the future. I’ve managed to regain control over my finances, reduce debt consistently, and focus on improving my health, career, and overall wellbeing again. I genuinely believe contacting StepChange was one of the most important decisions I’ve made. They didn’t just help me manage debt, they helped me regain control of my future. Reviewed on: 1st June 2026

Was very quick and easy process

Was very quick and easy process even had a couples of problems with one creditor and they sorted the issue out within a couple of days. Would defo recommended for any one Reviewed on: 1st June 2026

Stepchange were a great help to us.

Stepchange were a great help to us when we faced financial problems, they took a lot of the stress and pressure away from dealing with big institutions and banks. From the time we first contacted them they were helpful and reassuring and we have been able to rebuild our lives. Reviewed on: 1st June 2026

Helped me a lot good customer service

Helped me a lot good customer service Reviewed on: 1st June 2026

Such a relief I am now debt free

Such a relief I am now debt free Reviewed on: 1st June 2026

Stress relief.

it was such a relief when Stepchange took over all the correspondence with my creditors. The letters and phone calls just stopped making life so much easier to cope with. Reviewed on: 1st June 2026

I found them very easy to deal with and they helped...

I found them very easy to deal with and they helped me sort everything out and get back on my feet again with manageable monthly payments. Reviewed on: 1st June 2026

A lifeline when I needed it most!

I cannot recommend StepChange highly enough. Earlier this year I found myself in an incredibly vulnerable and overwhelming position, facing £80,000 of debt that felt completely unmanageable. From the very first contact, the team were compassionate, non-judgmental, and genuinely caring — exactly what you need when you're at such a low point. They set me up with a Debt Management Plan that turned what felt like an insurmountable burden into affordable, structured monthly payments I can actually keep on top of. What struck me most was how effortless the whole process felt — they handled everything with real professionalism and made sure I understood every step along the way, without ever making me feel rushed or embarrassed. If you're struggling with debt and don't know where to turn, please reach out to StepChange. They gave me breathing space I didn't think was possible, and for that I'm truly grateful. Reviewed on: 1st June 2026

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