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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Saved my sanity

Helped when I was lost in a sea of debt you helped and you listened thank you Reviewed on: 22nd July 2021

Fantastic

Step change as really helped us Reviewed on: 22nd July 2021

A life saver

Since contacting step change my life has changed dramatically for the better. Reviewed on: 22nd July 2021

Helping me so much

Really happy to have stepchanges help. My mental health has completely improved Reviewed on: 22nd July 2021

Perfect

Great advice make you feel at ease always there ready to support with advice so glad I contacted them would 100% recommend them For anyone who is struggling with money management and debt Reviewed on: 22nd July 2021

Helped me get back on track

Really helpful, really friendly, knowledgeable of debt management methods and put me back on the right track for being debt free. Still a few years to go but a much brighter future because of these guys!! Reviewed on: 22nd July 2021

Great relief from money worries

Put you at ease talk you through all your options helpful anytime you call would highly recommended keep up the great work Reviewed on: 22nd July 2021

Supportive professional service

From the beginning I was dealt with, with respect, care and professionalism. Reviewed on: 22nd July 2021

Life Saver

Gave me my life back, took away the awful stress of the situation. Reviewed on: 22nd July 2021

Fantastic Service

Step Change provide a fantastic service. With professional, informative advice, anytime time you need it! Would highly recommend Reviewed on: 22nd July 2021

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