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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Caring, lovely people who make a difference

After a lockdown hell and split from husband of 30 years, scared and worried about not having a roof over my children’s heads because of debt and seeing no way out. A quick phone call to an amazing team of people helped me start a new life with my children. Thank you Step Change you gave me and my children a future. Reviewed on: 22nd July 2021

Peace of mind.

Been with Stepchange a long time x so easy to deal with and extremely professional and do not judge. Help you all the way and take the stress and worry from you in one phone call. Definately the best 100% Reviewed on: 22nd July 2021

Wouldn't have been able to manage without them

By contacting my debtors, helping me budget, arranging repayment plans and giving me certainty of my outgoings every month I was able to improve my overall financial status as well as my mental health. Reviewed on: 22nd July 2021

SOLID DEBT MANAGEMENT

PROFESSIONAL, FRIENDLY, FAST & EFFICIENT SERVICE! Reviewed on: 22nd July 2021

Mr David Watkins

Understanding, fair, show empathy, listen to my worries and concerns, puts me first. Reviewed on: 22nd July 2021

Excellent customer service

Excellent customer service and friendly advisers. No problems and everything explained, for you to understand every step of the way. Reviewed on: 22nd July 2021

Support for paying off debt

Stepchange took over my debts about 18 years ago and I was having sleepless nights and panic attacks. I have nearly paid off my debts now and they have always been very supportive and efficient. I have never had any problems and I don't think I could have done it without them Reviewed on: 22nd July 2021

Caring

Staff are ways professional, polite , caring, and listening to what you have to say and advise you on the next step of what to do Reviewed on: 22nd July 2021

Helped immensely

They helped me sort myself out and made my life easy when I had a lot to deal with. Reviewed on: 22nd July 2021

Difficult times but support there always

I have had some Difficult times but support there always, nobody could have got me through this but step change. Thank you Reviewed on: 22nd July 2021

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