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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The best you will ever have.

I was 52 wirking had a good life. I was made reduntant my husband was ill with cancer and brain problems. I was crying and shaking they were wonderful so kind to me non judgemental worked out my debts what was need to keep the house going as i lost my husband died just after my redundancy. I felt small so vunerable so desperate Step Change helped me to the right path and in four years they have never ever let me down. Two months ago i wrote a massive story about step change how i hid it for years how ashamed of me but that i no longer felt ashamed i was slowly paying my debts off i could live and if anyone was in debt Step Change wetr the people to help them. So many people thanked me for telling my story some people thought i was brave some people admitted yes they are very good and they had used them. Step Change is just amazing and i thank god i found them and they turned my despair to saying we can do this. Step Change thank you so so much. Reviewed on: 22nd July 2021

Life saver and compationate

We were down at rock bottom and step change changed our lives x Reviewed on: 22nd July 2021

Best debt charity.

StepChange were a lifeline to me in 2016, the advisor was very understanding and not judgemental, I was not in a good place at the time and seemed to be chasing payments every month and getting no further forward. StepChange helped to sort out my debts and payment plan this was such a huge relief. I have recommended them to a work colleague who confided in me about their finance problems and the stress they felt. To see the relief on their face was worthwhile. Thank you so much StepChange. Reviewed on: 22nd July 2021

Sorting my debt at last

So pleased I used stepchange. Professional and empathetic. Finally on top of my debt problems solely due to contacting Stepchange. Reviewed on: 22nd July 2021

First class service

Really happy , they are always friendly and happy to help , nothing is too much trouble Reviewed on: 22nd July 2021

Always there for you

Old age and in debt the stress and worry immense. They guided me and help was always there Reviewed on: 22nd July 2021

Great

Debt piled up unfortunately as sometimes your life changes. One call to step change, set up a plan, and 1 and half years on debt almost paid off. Couldn’t be happier, no guilt when talking to someone or embarrassment Reviewed on: 22nd July 2021

Absolutely fantastic people understanding and compassionate

So helpful and knowledgeable about how best to help with making it more stressful Reviewed on: 22nd July 2021

Excellent

Start of My plane everything has always run smoothly. I feel I'm in control thanks too step change also well on my way of being debt free thank you step change. Reviewed on: 22nd July 2021

Good Service

Good service easy to talk to and explained Brilliantly Reviewed on: 22nd July 2021

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