Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Absolutely changed my life.

Don’t suffer, don’t hide. These guys will fix it ! Reviewed on: 22nd July 2021

They really do help

They take the stress out of debt management would recommend 100% Reviewed on: 22nd July 2021

Easy and efficient

So simple , effective and friendly service .what else can I have ? My life has changed thanks to You , thanks to All of you . Reviewed on: 22nd July 2021

EXCELLENT

I believe that without step change my life will be hell Reviewed on: 22nd July 2021

A massive help.

Really helped me out. Always at the end of the phone. Reviewed on: 22nd July 2021

Light at the end of the tunnel

Step change has helped me out from all the sleepless nights and non stop worrying and constant persistent calls from the company’s that get you in to debt so quickly. Reviewed on: 22nd July 2021

Amazing people, fantastic service, don't know where I would be without them.

Fantastic service, I would be in diaper without them. Reviewed on: 22nd July 2021

Very helpful and understanding debt charity

Stepchange have really helped me take control of my debts. All of the staff are very helpful, understanding and friendly and thanks to their help and support I feel much more confident that I’ll be able to clear my debts. Reviewed on: 22nd July 2021

For Peace of mind

Stepchange are a great help to those in financial difficulties. They can advise on how to face up to the problem and deal with it, rather than avoiding it, therefore helping people sleep at night. Reviewed on: 22nd July 2021

Very professional, always polite

I can’t recommend Stepchange highly enough. They are very professional, always polite, and can help you to feel calmer about your debts. They’re never judgemental or condescending. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub