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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Friendly and helpful

It made a traumatic experience into a safe and helpful one. The staff are always personable, helpful and knowledgeable. Other companies should take a leaf out of their book. Reviewed on: 22nd July 2021

they saved our lives

They helped us by negotiating our debts, which no longer let us sleep. We are still paying. But we are very happy. For today we can sleep in peace. Reviewed on: 22nd July 2021

The very best in customer satisfaction and experience.

The Stepchange team are wonderful, experienced, and very compassionate to your situation. The help they give you makes you feel lighter in mind and spirit and no one judges you for your financial difficulties and mistakes. In their capable hands you feel financially able to manage your money again. I will never regret turning to them in my hour of need, especially when the bank turned its back on me. Reviewed on: 22nd July 2021

Peace of mind always

Quietened my creditors by negotiation of sensible repayment Reviewed on: 22nd July 2021

Life

Always helpful for anything we ask .life being on a right path since I got StepChange Reviewed on: 22nd July 2021

a sack of coal off my back

i was petrified of my predicament - i mean on the edge of worry and sanity until someone recommended stepchange. within an hour of contacting the i felt great and relaxed and back in the world with some control - they were life savers ! Reviewed on: 22nd July 2021

Great people

Non judgemental with your predicament and offer valuable support. Wish I'd done it years ago. 100% worth this award. Life changing for me and my family. Reviewed on: 22nd July 2021

God send

Step change changed my life , after ex husband left me with all debts they helped me sort everything out, I was rock bottom, they helped me massively Reviewed on: 22nd July 2021

Literally saved my life!

Was in bad place due to ex partner gambling debt but helping me to clear my debts and relieve stress Reviewed on: 22nd July 2021

The best

Without step change I wouldn’t be where I am today , they have been very helpful and always there to help Reviewed on: 22nd July 2021

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