Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

View other StepChange products

4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic

Took all my stress and worry away Reviewed on: 22nd July 2021

Life changing !

Best decision ive done, thanks to Stepchange and their non-judgemental and friendly approach, they have been critical in helping me getting my life back. Reviewed on: 22nd July 2021

Life savers

I am positive that with their friendly no nonsense advice and support they have literally saved lives. Reviewed on: 22nd July 2021

Really helpful

Sorted me out and now I'm on my way to eventually being debt free Reviewed on: 22nd July 2021

Excellent service

Always on the end of the phone to advise and reassure. Great advice from knowledgeable people. Reviewed on: 22nd July 2021

Simply the best

Step Change has helped me stay positive from the time when I needed help the most. Reviewed on: 22nd July 2021

Step Change saved me!

I’ve lost my job due to the pandemic and was left with all my debt not knowing what to do. Step Change really changed my life! Thank you for your support, help, advise and understanding. I can’t recommend Step Change more! You are saving people’s lives! Thank you! Reviewed on: 22nd July 2021

They have been amazing throughout my financial crisis

I have been with StepChange for about 8 years. That have helped my massively throughout this time. I dread to think where I would be now without their help and support. Reviewed on: 22nd July 2021

They saved my sanity

Stepchange took a lot of the worry off my shoulders after I became disabled and unable to service my debts. Although I still received correspondence from my creditors, Stepchange helped me with a Debt Management Plan and provided all the advice I needed to feel more in control of an unfortunate situation. Reviewed on: 22nd July 2021

Very helpful

I lost my husband and a lot of my income I didn't know what to do,my friend told me about step change and I don't know what I would have done without their help Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub