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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service,

This service has been a life-saver to me ,before step-change I wwas paying a compamy to manage my debt and they took more in their administration fees per month than they paid to my creditors .Step-change take no fees and tske all the stress and worry out of dealing with creditors .Fantastic Reviewed on: 22nd July 2021

A life changing service

I went from drowning in debt to living on my income and not even thinking about credit very easily with Stepchange's help. Thank you Reviewed on: 22nd July 2021

Help when I needed it

Very kind, helpful and understanding people yet firm. Reviewed on: 22nd July 2021

Excellent service and complete peace of mind

Excellent service and complete peace of mind. Reviewed on: 22nd July 2021

Great service

The service that Stepchange has provided to my wife and I helping us with our crippling debts has been such a huge relief to us both. I would say try not to get in debt if you can help it, but if you do get in touch with Stepchange asap Reviewed on: 22nd July 2021

Changed my life around

So thankful to StepChange for helping me gain control of my debt and that confidence to carry on with everyday life... 10/10 Reviewed on: 22nd July 2021

Epically talented group of people, awesome

Without stepchange (please take this statement on face value, it's not meant to be or sound dramatic) but I wouldn't still be on this planet without stepchange, make what of you will of my statement but it is TRUE they saved me and I have children and grandchildren Reviewed on: 22nd July 2021

A HUGE weight was lifted from me!

My debt problem was giving me huge anxiety and lots of panic attacks. I felt embarrassed and ashamed that I had got myself into this situation. Taking that first step to speak to someone was the hardest thing I had to do because I did not know what people would think of me. StepChange, listened, advised but did not judge. They gave me the solution that was right for me. They put me at ease and helped lift that awful weight from my shoulders. I was able to sleep again. They were incredible! Reviewed on: 22nd July 2021

Godsend just a Godsend

They are professional helpful and understanding They literally make life livable Reviewed on: 22nd July 2021

Life Changing

To say myself and partner were at breaking point was an understatement. I phoned Step Change and from the first call it was like a weight had been lifted off our shoulders. We now have a manageable plan in place. The staff have always been friendly and very knowledgeable. Excellent Service. Thanks. Reviewed on: 22nd July 2021

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