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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,670 reviews, last reviewed 28th Jul 2026
75700% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026
Laura O's avatar
Laura O

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Excellent service

5
Non judgmental professional service Reviewed on: 22nd July 2021
a.hetherington234@icloud.com's avatar
[email protected]

Best night's sleep in years

5
Thanks to Stepchange I was able to sleep properly knowing that my finances were finally under control. Sensitive, non judgemental staff made the experience so much easier. Reviewed on: 22nd July 2021
KK's avatar
KK

Excellent service

5
Things were handelled in a very professional manner Especially in the pandemic Reviewed on: 22nd July 2021
Paul Devonport 's avatar
Paul Devonport

Life saver

5
Everyone we speak to is always so friendly, helpful and reassuring. The service has been an absolute life saver. Reviewed on: 22nd July 2021
Clare Ellams's avatar
Clare Ellams

The Life Saving Company

5
The service and commitment to the client exceed all expectations. They lift you up and you can breathe again. Reviewed on: 22nd July 2021
Boaz newton's avatar
Boaz newton

One of the best things I did when I finally admitted my debt situation was to contact your company

5
It took me ages to come to terms with my debt situation and picking up the phone and admit this was really happening, but I neednt have worried because the agent I spoke to put me at ease immediately, I would strongly recommend your company and would like to thank you from the bottom of my heart for taking the stress out of my life , keep up the good work. Reviewed on: 22nd July 2021
Eileen king's avatar
Eileen king

Life changing

5
If it hadn’t been for stepchange I don’t know where I would have been now. I was so scared for myself and my children, but they helped me with an affordable budget plan and I can now sleep at night. Honestly don’t know what I would of done without the help of stepchange, can’t thank you enough Reviewed on: 22nd July 2021
Joan's avatar
Joan

Life-changing service

5
Their help and advice and on-going support Helped me get things under control. Reviewed on: 22nd July 2021
JP's avatar
JP

Able to breath again

5
Happy able to handle my future finances better and not make the same mistakes again. Reviewed on: 22nd July 2021
GreekAssassin332's avatar
GreekAssassin332

Stepchange saved my life.

5
At the most difficult time in my life, after losing my job at the beginning of the pandemic, Stepchange helped me manage my debts in a non judgemental, compassionate way. Everyone I spoke to was amazing. Reviewed on: 22nd July 2021
Jennie G's avatar
Jennie G

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