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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Saved my life.

Lead me through the process to change my life and allow me to achieve zero debt (eventually). Reviewed on: 22nd July 2021

Thank you for everything

Since using Stepchange i have felt so much better about dealing with my debt. Everytime i have spoken to someone they have always been helpful and have always reassured me Reviewed on: 22nd July 2021

Life saving company

When you’re struggling with debt, you feel like a failure, you have let people down and some times it’s through no fault of your own. There is shame attached to debt, however when I turned to StepChange I felt completely understood, comfortable and not alone. They are life saving. Reviewed on: 22nd July 2021

Professional, friendly, helpful

They helped me take back control of my finances. Were very friendly felt like they really cared and wanted to find ways to help Reviewed on: 22nd July 2021

Taking care of Stress

Step Change are, without doubt, experts at what they do. Dealing with peoples delicate and embarrassing financial problems can’t be easy. They are understanding, keep you well informed of any changes that may effect your situation. Step Change - Professionals. Reviewed on: 22nd July 2021

Stepchange saved me.

I was given healthy advice which changed my life, thank you stepchange Reviewed on: 22nd July 2021

Long term support

£56k debt…. Working with these people has helped us reduce over the last few years…Now £13k debt … Reviewed on: 22nd July 2021

Life savers

Going to Stepchange helped me get back my life back on track. They were very helpful and non judgemental. I don't think I could have done this without their help. Reviewed on: 22nd July 2021

Life Savers!

Step Change helped me out when my debt situation had me at my lowest point. Throughout the experience the staff have been exceptional & I can’t praise them highly enough! Reviewed on: 22nd July 2021

Excellent organisation

They are very helpful and have taken a lot of worries from my mind. Highly recommended Reviewed on: 22nd July 2021

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