Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Friendly and very helpful

Friendly ,very helpful and understanding when we needed it the most ❤️ Reviewed on: 22nd July 2021

Supportive Clear Advice

I didn’t know where to turn when I was suffering financial problems. I tried so hard to keep on top of things but it just became unmanageable. StepChange helped me with clear and advice and no judgement and are always on hand when I need further advice. Reviewed on: 22nd July 2021

Great team

I would definitely recommend step change to anyone! Always helpful ! Reviewed on: 22nd July 2021

Piece of mind

Honest reliable advise from friendly approachable staff Assured me ever step of the way towards becoming debt free. Reviewed on: 22nd July 2021

Life changing

Stepchange helped me to deal with my creditors when I had reached such a low point, I had no idea how I could carry on. Now with their invaluable help, I have a debt management plan in place, and my life is back on track. So very many thanks to everyone at StepChange. Reviewed on: 22nd July 2021

Very helpful

Would recomend to anyone in money difficulty Reviewed on: 22nd July 2021

Saved my sanity, always there to help

I was at the end of my tether. I had a good job and was well able to handle the debts I had, until I was made redundant, at 58 with disabilities I was unable to get suitable employment. At that point I went into a spiral I couldn't control, Stepchange helped me to regain my control and get my debts into perspective, in a way that means I can see the light at the end of the tunnel. Thank you with all my heart. Reviewed on: 22nd July 2021

Brilliant

Very friendly, polite staff who hsve help me over the last few years professional, knowledgeable brilliant Reviewed on: 22nd July 2021

A real Great help!

I was dealt with professionalism and friendliness. Very understanding and helpful. Will recommend to anyone struggling with their debts. Best thing I have done.! Reviewed on: 22nd July 2021

Peace of mind

Excellent service take all your worries away and able to sleep at night Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 82 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub