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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Debt advice

Very friendly and helpful didn't judge you made me feel relaxed Reviewed on: 27th May 2026

Have always had a good experience with Steochange.

Have always had a good experience with Steochange. They are compassionate and professional. My financial situation changed drastically in 2024 when I was diagnosed with incurable cancer, they have been so supportive and helped me immensely during a VERY difficult time. Thank you so much Reviewed on: 27th May 2026

I have been with stepchange for a while now and they...

I have been with stepchange for a while now and they are so helpful and make everything so easy and being with them helped my mental health as the money worries where affecting my family life as well as my whole life was consumed by my debts Reviewed on: 27th May 2026

Step change has helped us to get back on an even keel

Step change has helped us to get back on track for the past ten years, and now have just 4 years on our plan until we are debt free. Absolutely amazing, friendly and workable solutions. Can’t recommend them enough. Reviewed on: 27th May 2026

So helpful and reassuring at a difficult time.

So helpful and reassuring at a difficult time. If I had any problems or questions it was really easy to get through on the phone. Reviewed on: 27th May 2026

They sorted everything out for me I completely under...

They sorted everything out for me I completely understand everything that was explained to me very helpful Reviewed on: 27th May 2026

Excellent Service!

Stepchange has helped me get through a difficult period in life Reviewed on: 27th May 2026

Reach out if needed

I wanted to move debt providers & had been advised to contact StepChange. The move was undertaken in a friendly way but I hadn't expected to have to contact the companies who had 'bought' my debt to collect bank details. I had assumed staff at StepChange did this. However it did prove beneficial as each company was polite,friendly and not after my blood so I felt at ease with them. I find speaking about my debt situation stressful as I am ashamed to have got into a situation I could have avoided. StepChange are not judgemental and are helping me clear my debts in a manageable way. I recommend anyone in a similar situation to contact StepChange and discuss options. Reviewed on: 27th May 2026

have really helped and supported me

They have really helped and supported me though difficult financial situations. I have very bad anxiety and find it difficult to communicate with people. Step change have done this for me. Reviewed on: 27th May 2026

Coping with debt

Step change helped me to sort out my finances without them I don’t know how I would’ve coped Reviewed on: 27th May 2026

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