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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

good and helpful my only complaint is the time...

Very good and helpful my only complaint is the time it takes to get to speak with someone and the length of the answer machine message Reviewed on: 27th May 2026

Helped me out of spiralling debt problems with hones...

Helped me out of spiralling debt problems with honest sound advice and a repayment plan that suited my situation. Reviewed on: 27th May 2026

When you don’t know where to turn

The people I have spoken to have been kind and understanding; they have given great advice Reviewed on: 27th May 2026

When stuck financially turn to Step Change for help!

When I was in financial difficulty I didn’t know where to turn for help and I’m so glad someone suggested Step Change. They were able to help without judgement and the process was fast and simple and now the debts are being paid at a rate I can afford so all we are all a lot happier and free to live our lives. Reviewed on: 27th May 2026

Step change helped in what i thought was a hopeless...

Step change helped in what i thought was a hopeless situation . They relieved the burden by negotiating with my creditors stopping all those letters !! I pay off a manageable amount every month, there is no judgement just solid practical advice Reviewed on: 27th May 2026

Wonderful team and service !

I contacted step change when I was struggling financially and was dealing with severe stress because of this , The team have been wonderful and I will be forever grateful how they handled my call(with no judgement) and subsequently how they have helped me manage my debts . I am now in a situation where I can pay what I can afford and the fear and the chasing from my creditors has completely gone and this is down to the wonderful team who are working really hard to help people like myself or others in similar situations Reviewed on: 27th May 2026

Invaluable help and advice

I’d gotten myself into a poor financial situation following university and didn’t think I would be able to get myself out of debt. StepChange was a life line - completely non-judgmental and helped manage my finances. Now I’m debt free! Reviewed on: 27th May 2026

Very easy to understand and adopt.

Very easy to understand and adopt. No problems at all with the functionality of the plan, now gives me peace of mind. Reviewed on: 27th May 2026

Step change’s continued support.

When ever I have had issue’s they have always been very helpful in order to solve my concerns. Email response has always been great. Reviewed on: 27th May 2026

They are Very helpful and professional, dealt in way...

They are Very helpful and professional, dealt in way took all of my worries away. Definitely recommended Reviewed on: 27th May 2026

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