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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16669 reviews)

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4.95

Based on 16,669 reviews, last reviewed 12th May 2026

94000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi there, Im Ever so happy based on the services re... Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless yo... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16669)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange have been amazing from the very first step!

Stepchange have been amazing from the very first step! Reviewed on: 6th May 2026

Been using Stepchange for a few years now and they a...

Been using Stepchange for a few years now and they are helping me pay back what I owe. It’s a long road but they have been very good at arranging my finances and helping me along the way Reviewed on: 6th May 2026

Their just good people

Really understanding, knowledgable and focussed on getting a solution that helped me. There just good people Reviewed on: 6th May 2026

Helped me out when I was struggling.

Helped me out when I was struggling. Made the process easy and made you feel like you wasn’t a failure for your situation . Reviewed on: 6th May 2026

I finally got a grip of my debts.

I finally got a grip of my debts. Having just one payment to make really helps mentally. Customer care has been really supportive when I've needed it. I can finally see an end point and it's a great feeling. It's a really easy process once you have all your debt information to hand. A yearly review makes sure that you can still afford the payment, if not it will be adjusted. Honestly, it's one of the best things I've done for myself. Reviewed on: 6th May 2026

Debt solution

Got myself into credit card debt, struggled to make minimum payments . I eventually spoke to a Step Change advisor who found a solution to pay off my debts and eased my worrying, and helped me to get back to living a normal life. Reviewed on: 6th May 2026

I was concerned about my debt situation.

I was concerned about my debt situation and contacted Step Change. I was dealt with in a excellent way and put at ease. My concerns were listened to and I was given advice which settled my worries about my situation. Reviewed on: 6th May 2026

StepChange has completely turned my life round forev...

StepChange has completely turned my life round forever grateful Reviewed on: 6th May 2026

I trust StepChange totally.

I trust StepChange totally. I was in freefall with mounting debts and it was all I thought about, leaving me stressed, dizzy and not knowing what to do. I called StepChange and the advisor I spoke to made me feel comfortable enough to tell my story. Instead of being embarrassing the process was cathartic. After going through my household budget we were able to come up with a payment plan (a Debt Management Plan - DMP) so all my creditors would receive a monthly payment. I cried when the process was complete and had a full night's sleep for the first time in months. I receive a monthly statement and I'm able to review the budget and DMP periodically to ensure I'm managing. If you're struggling then StepChange will help you take control. Reviewed on: 6th May 2026

StepChange has changed my life.

StepChange made my debt problem become, not a big worry that it was. The relief I felt once it was all in the open. No more sleepless nights and the smile came back to my face .The option of the payment I could manage has changed my life. Thank you with all my heart. Reviewed on: 6th May 2026

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