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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Invaluable Help During Intolerable Times

The fantastic advice from their caring, well trained volunteers turned my life around and made me able to see a future again. I will be forever in their debt but noone elses! Reviewed on: 22nd July 2021

Stepchange has helped me enormously and I am very grateful I got in touch with them

My experience with them as been nothing more than completely satisfactory and I recommend them to anybody who is in the same situation has I was the first time I got in touch with them Reviewed on: 22nd July 2021

Dont hesitate if in debt

Very friendly advisors who assist in sorting your budget and affordable plan and help if you are struggling Reviewed on: 22nd July 2021

Amazing

So helpful and are helping me get back on track with my finances Reviewed on: 22nd July 2021

Great service, always very helpful and make the process easy

I was really embarrassed to have to ring stepchange but I had nothing to worry about, the staff are helpful, knowledgeable and kind. I didn't that they were trying to put me down in any way and am so glad I contacted them Reviewed on: 22nd July 2021

Great and simple support

I have found all the personnel that I have felt with at StepChange to be very professional and helpful at all times. Reviewed on: 22nd July 2021

M Roberts

They took a total disaster of a credit history of mine and are in the process of rebuilding it in a professional and sympathetic manner. Reviewed on: 22nd July 2021

So helpful.

Step change have been amazing for me and my husband when we didn’t see a way out from all our debt, forever understanding and caring as well as knowledgeable, cannot recommend them enough. Reviewed on: 22nd July 2021

Unconditional help

Understanding, clear professional help, Angels Reviewed on: 22nd July 2021

I am in control

After years of feeling finances were out of control and heading to a dark place, I discovered Step Change. At last I’m in safe hands. Reviewed on: 22nd July 2021

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