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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Excellent service

5
We had a great deal of debt, but after taking to step changes our minds felt at rest for the first time in years, they helped us with every step now we’re halfway to being debt free. Reviewed on: 22nd July 2021
Apollo 's avatar
Apollo

Paying back debts

5
All the staff have really helped, calmed me down as I’ve been crying down the phone to them about my debt. They’ve all comforted me, supporting me and made me feel much better with myself now that I’m doing something to pay back my debt Thank you all sooooo much I wouldn’t be here now if I hadn’t had you all behind me Reviewed on: 22nd July 2021
Jayne Cordell's avatar
Jayne Cordell

Outstanding

5
Easy listening help everytime very straightforward to use and takes all the worries away Reviewed on: 22nd July 2021
stephen harrison's avatar
stephen harrison

Changed my life

5
I had been so scared for years of addressing my debt. StepChange enabled me to get plenty of information informally before I committed and when I was ready, it was so easy and they were so supportive and non judgmental. Changed my life, wish I’d done it years ago. Thanks StepChange!! Reviewed on: 22nd July 2021
MelsBels's avatar
MelsBels

Lifesavers

5
Helped me so .much at a very difficult time in my life professional committed very friendly staff Reviewed on: 22nd July 2021
Kevin Carruthers's avatar
Kevin Carruthers

Good advice and Non judgmental

5
Step change were there for me and listened to my situation and gave me the advice and help I needed. Easy to talk to and took all the stress out of my situation. No questions unanswered, great help at hard times. Reviewed on: 22nd July 2021
Lynne Meads's avatar
Lynne Meads

Excellent

5
At a very worrisome time in my life I turned to step change, it was like a weight was taken off my shoulders and they are still supporting me’ I can’t thank them enough Reviewed on: 22nd July 2021
Clive hawkins's avatar
Clive hawkins

A great help

5
Helped me out of a awkward situation, made it easy for me to come up with a plan to pay my debts at an affordable rate Reviewed on: 22nd July 2021
Shaun's avatar
Shaun

Excellent

5
Great feedback and always kept up to date on my plan, great friendly and professional staff who genuinely seemed to care in what was a difficult time Reviewed on: 22nd July 2021
Sean 's avatar
Sean

So helpful

5
I have been helped no end, I don’t know what I would have done without their support amazing company and amazing staff. Reviewed on: 22nd July 2021
Kelly's avatar
Kelly

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