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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

I made a big change with Step-Change

5
I once had a very good credit rating. My finances were all in order, and I had very little debt. Then came a very difficult divorce, and I found myself plummeting into deep debt and deeper despair. Things became very difficult and I didn't know what to do, or where to turn. I tried to struggle on, paying everything, but barely surviving. I hardly slept, I hardly ate. I was afraid to eat, to be honest, because money was so tight. This carried on for quite a few years until I'm ashamed to say I was almost at the point of 'giving up'. I just didn't see any way out of my predicament. It was only the love I have for my (adult) son that kept me going. And then, I found Step-Change. They gave me help and advice, which was priceless, but the most precious thing they gave me was hope. For the first time for many years, I had hope. The lady who helped me was incredibly kind, and very patient, listening to me, and explaining my choices, then detailing how to work out a payment plan that worked for me. (I could even afford food again!). She even filled out the forms online for me (I have eyesight issues). It will take a few years, but there IS an end planned to my debt. And I am happy that my debtors/debts are being paid. I have emailed Step-Change a few times with queries, and have always found them as helpful and as wonderful as that first time I contacted them. I have recommended them to others who are experiencing similar difficulties too. I also look forward to receiving their newsletters, which have helpful advice for different financial situations in which one may find oneself. Step-Change is a wonderful organisation, and I for one and very thankful, and grateful that I found them. Reviewed on: 22nd July 2021
SuzyQ's avatar
SuzyQ

Excellent service

5
We had a great deal of debt, but after taking to step changes our minds felt at rest for the first time in years, they helped us with every step now we’re halfway to being debt free. Reviewed on: 22nd July 2021
Apollo 's avatar
Apollo

Paying back debts

5
All the staff have really helped, calmed me down as I’ve been crying down the phone to them about my debt. They’ve all comforted me, supporting me and made me feel much better with myself now that I’m doing something to pay back my debt Thank you all sooooo much I wouldn’t be here now if I hadn’t had you all behind me Reviewed on: 22nd July 2021
Jayne Cordell's avatar
Jayne Cordell

Outstanding

5
Easy listening help everytime very straightforward to use and takes all the worries away Reviewed on: 22nd July 2021
stephen harrison's avatar
stephen harrison

Changed my life

5
I had been so scared for years of addressing my debt. StepChange enabled me to get plenty of information informally before I committed and when I was ready, it was so easy and they were so supportive and non judgmental. Changed my life, wish I’d done it years ago. Thanks StepChange!! Reviewed on: 22nd July 2021
MelsBels's avatar
MelsBels

Lifesavers

5
Helped me so .much at a very difficult time in my life professional committed very friendly staff Reviewed on: 22nd July 2021
Kevin Carruthers's avatar
Kevin Carruthers

Good advice and Non judgmental

5
Step change were there for me and listened to my situation and gave me the advice and help I needed. Easy to talk to and took all the stress out of my situation. No questions unanswered, great help at hard times. Reviewed on: 22nd July 2021
Lynne Meads's avatar
Lynne Meads

Excellent

5
At a very worrisome time in my life I turned to step change, it was like a weight was taken off my shoulders and they are still supporting me’ I can’t thank them enough Reviewed on: 22nd July 2021
Clive hawkins's avatar
Clive hawkins

A great help

5
Helped me out of a awkward situation, made it easy for me to come up with a plan to pay my debts at an affordable rate Reviewed on: 22nd July 2021
Shaun's avatar
Shaun

Excellent

5
Great feedback and always kept up to date on my plan, great friendly and professional staff who genuinely seemed to care in what was a difficult time Reviewed on: 22nd July 2021
Sean 's avatar
Sean

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