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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Outstanding help

The company is very helpful, often in times of great stress and worry and they take the time to explain everything thoroughly, without ever being patronising. Reviewed on: 22nd July 2021

Support

They supported me throughout my debt payments and didn’t make me feel ashamed of getting into debt in the first place I can’t thank them enough Reviewed on: 22nd July 2021

Fantastic,

Changed my life, took the worry of debt away and allowed me to better manage the debts. Reviewed on: 22nd July 2021

Understanding personal problems

Since I've contacted Stepchange they have always given support and great advice. Also dealt promptly with any changes in circumstances Reviewed on: 22nd July 2021

saved my sanity, saved my life

Step Change has been a constant source of support through very difficult times. Reviewed on: 22nd July 2021

Never judging

I contacted StepChange when I could see no way out of debt. They talked through all my options and gave excellent advice. I never once felt judged. After completing my debt management plan, I slept properly for the first time in years. Reviewed on: 22nd July 2021

Sympathetic professional help when most needed

They helped me through a difficult period Reviewed on: 22nd July 2021

Amazing!

Understanding, caring, compassionate, genuinely helpful, non-judgemental and so easy to deal with, especially when your mental health is affected. First class! Reviewed on: 22nd July 2021

Excellent

Absolutely brilliant really professional so helpful in every way!! Reviewed on: 22nd July 2021

Fantastic!

They have helped me rebuild my life and taken the stress away. Reviewed on: 22nd July 2021

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