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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Support

They supported me throughout my debt payments and didn’t make me feel ashamed of getting into debt in the first place I can’t thank them enough Reviewed on: 22nd July 2021

Fantastic,

Changed my life, took the worry of debt away and allowed me to better manage the debts. Reviewed on: 22nd July 2021

Understanding personal problems

Since I've contacted Stepchange they have always given support and great advice. Also dealt promptly with any changes in circumstances Reviewed on: 22nd July 2021

saved my sanity, saved my life

Step Change has been a constant source of support through very difficult times. Reviewed on: 22nd July 2021

Never judging

I contacted StepChange when I could see no way out of debt. They talked through all my options and gave excellent advice. I never once felt judged. After completing my debt management plan, I slept properly for the first time in years. Reviewed on: 22nd July 2021

Sympathetic professional help when most needed

They helped me through a difficult period Reviewed on: 22nd July 2021

Amazing!

Understanding, caring, compassionate, genuinely helpful, non-judgemental and so easy to deal with, especially when your mental health is affected. First class! Reviewed on: 22nd July 2021

Excellent

Absolutely brilliant really professional so helpful in every way!! Reviewed on: 22nd July 2021

Fantastic!

They have helped me rebuild my life and taken the stress away. Reviewed on: 22nd July 2021

Outstanding

After losing my job I found myself in a sticky situation financially and couldn’t see the light at the end of the tunnel stepchange helped me mentally and financially in sorting my bills out really don’t know what I would have done without them there was no judgement only support and advice from the start thanks to them I’m on track and paying manageable bills Thank you all soo much for everything Reviewed on: 22nd July 2021

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