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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Lifesaver

Gave me hope when it felt like there was nowhere else to turn. Thank you Step Change! Reviewed on: 22nd July 2021

Amazing people

Couldn’t recommend these people enough got my life back on track helped me every step of the way through my debt problems highly recommended Reviewed on: 22nd July 2021

Brilliant

Excellent service staff very helpful and understanding always there for you Reviewed on: 22nd July 2021

Saved my life

StepChange helped me at a very difficult time, when I was on mat leave and my partner had lost his job. They’re so helpful without judging and find a way to get you through to a much better place. Reviewed on: 22nd July 2021

just brilliant

they've been just great, very helpful and very friendly , explain everything i needed to know just brilliant Reviewed on: 22nd July 2021

Reduced my stress dramatically

Chronic health conditions led to my life trajectory changing dramatically & my income is only going to get smaller over time now. Stepchange have been incredibly supportive & have taken the debt stress away from me as a long term plan is in hand. I am only paying a small amount off each month but that is better than nothing and creditors are no longer calling. A brilliant service that is professional & equitable for everyone, especially those who are vulnerable. Thank you. Reviewed on: 22nd July 2021

Very helpful!

I have had a great experience with StepChange. They are so understanding and helpful. Everything is explained so well and they made me feel so much better. Reviewed on: 22nd July 2021

Help is at hand

Straight forward, plain English advice and help from polite and efficient staff and everything you need to know is on the website. A service that is second to none and a lifeline when debt help is needed. Reviewed on: 22nd July 2021

Changed my life

A lot of sleepless nights, not eating worrying about where to turn. Just to say Thankyou. Reviewed on: 22nd July 2021

Nice guys friendly

Fab guys so friendly and keep you up to date with all that is going on Reviewed on: 22nd July 2021

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