Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helped me

In alot of debt after partner died Reviewed on: 22nd July 2021

Fantastic help and very understanding and supportive

Step Change rescued me from rock bottom when my business failed through factors outside my control. I have never been in debt in my life but they talked me through everything and over the past 6 years every single person I have spoken to has been so helpful, supportive, understanding and knowledgeable. I cannot fault them. Reviewed on: 22nd July 2021

RE: A life saver

Step Change has been fantastic is helping me to deal with my debts and their help and assistance is second to none Reviewed on: 22nd July 2021

Saved my life

I have no more words than the title, I’m not sure I’d still be here if it wasn’t for these guys Reviewed on: 22nd July 2021

Excellent

Was at rock bottom, after talking to them it was like a weight lifted of my shoulders. Reviewed on: 22nd July 2021

Great.

They are very helpful and understanding would recommend Reviewed on: 22nd July 2021

Excellent service

The staff are very helpful and always willing to direct you in the right way. Service is brilliant always go the extra miles. I have great confidence in them Reviewed on: 22nd July 2021

Dmp plan

Stepchange helped me set up a dmp with my creditors and I can't fault them at all. Everything involved in setting up my dmp was stress free and quick, they are always quick to respond if i have queries and so helpfull and put me at ease. They really have changed my life around and getting in touch with them when I did was the best thing I could have ever done. Reviewed on: 22nd July 2021

Life saving

Step Change supported me at my lowest ebb - I couldn't see a way out of the amount of debt I was in. But one phone call later and things started to change for the better, and they have continued to support me along this journey. Thank you! Reviewed on: 22nd July 2021

Very confidence inspiring

I was really stressed when I got into debt. After talking to the people at stepchange a huge weight was lifted off my shoulders. Any problems I’ve had since I know I can phone them and they will try and help me out and reassure me. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub