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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

No more sleepless nights

This company came to my rescue when I was at my lowest point, I had sleepless nights not knowing how to make payments due to my partner losing his job, they took me through step by step even through the mountain of letters from people who I owed money to, I am now on an amount I can manage and feel good about myself Reviewed on: 22nd July 2021

Helped me

In alot of debt after partner died Reviewed on: 22nd July 2021

Fantastic help and very understanding and supportive

Step Change rescued me from rock bottom when my business failed through factors outside my control. I have never been in debt in my life but they talked me through everything and over the past 6 years every single person I have spoken to has been so helpful, supportive, understanding and knowledgeable. I cannot fault them. Reviewed on: 22nd July 2021

RE: A life saver

Step Change has been fantastic is helping me to deal with my debts and their help and assistance is second to none Reviewed on: 22nd July 2021

Saved my life

I have no more words than the title, I’m not sure I’d still be here if it wasn’t for these guys Reviewed on: 22nd July 2021

Excellent

Was at rock bottom, after talking to them it was like a weight lifted of my shoulders. Reviewed on: 22nd July 2021

Great.

They are very helpful and understanding would recommend Reviewed on: 22nd July 2021

Excellent service

The staff are very helpful and always willing to direct you in the right way. Service is brilliant always go the extra miles. I have great confidence in them Reviewed on: 22nd July 2021

Dmp plan

Stepchange helped me set up a dmp with my creditors and I can't fault them at all. Everything involved in setting up my dmp was stress free and quick, they are always quick to respond if i have queries and so helpfull and put me at ease. They really have changed my life around and getting in touch with them when I did was the best thing I could have ever done. Reviewed on: 22nd July 2021

Life saving

Step Change supported me at my lowest ebb - I couldn't see a way out of the amount of debt I was in. But one phone call later and things started to change for the better, and they have continued to support me along this journey. Thank you! Reviewed on: 22nd July 2021

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