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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Understanding and helpful

Very professional and always willing to help and take away stress. Explain things in layman’s terms. Reviewed on: 22nd July 2021

Excellent charity

This charity has changed my life. Reviewed on: 22nd July 2021

Supportive

Step change were empathetic and very supportive in helping me get back on track. They answered my questions Reviewed on: 22nd July 2021

Very helpful, understanding & reassuring

Debt can creep up on everyone & take control over your life Reviewed on: 22nd July 2021

Highly recommend

Had great help and never regrett it and proper communication and go out of their way to help I really recommend it to anyone struggling financially Reviewed on: 22nd July 2021

Helped me turn things around

Brilliant from day one contacting stepchange helped me get control before debts got anymore out of hand ,treated with courtesy and respect made not to feel bad , Reviewed on: 22nd July 2021

Amazing

Helped me so much and made my daily life less stressful! Reviewed on: 22nd July 2021

Great service

Really helped me when I was in a difficult financial position and now with their help I no longer have those sleepless nights! Reviewed on: 22nd July 2021

Fantastic people

I can’t thank them enough they are doing an amazing job taking away all your stress and anxiety in one phone call. Reviewed on: 22nd July 2021

Helped us immensely, can't recommend enough

Our debt had got to a point where it wasn't manageable. Getting in touch with Stepchange was the best thing we did. Easy to sort out and set up an affordable payment plan. I was so stressed and worried about the debts and how it was going to get sorted. Stepchange took it on and took away the stress and worry from me too. Myself and my husband can't thank you all enough. We have had a 4 1/2 year plan (affordable and has gone quick) and now only have 1 more payment left! Again, thank you so much. Reviewed on: 22nd July 2021

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