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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great Support

Great support at a difficult time, good advice and friendly nonjudgmental staff Reviewed on: 22nd July 2021

Worry no more...

They took my financial worries away gave me peace of mind Reviewed on: 22nd July 2021

Really great company

I've gone from being afraid of debt to feeling happy again Reviewed on: 22nd July 2021

Best help around

I found Stepchange very helpful giving quality advice and guidance Reviewed on: 22nd July 2021

There in time of need and crisis

Excellent service and customer relations. Make us feel less stressed and always helpful and knowledgeable! Thanks Reviewed on: 22nd July 2021

Chris

Great help for me in a very stressful time Reviewed on: 22nd July 2021

Saved me from a life of worry

From the word go, Step Change, changed my future, a future that was destined to be a continual worry. Reviewed on: 22nd July 2021

Changed my thoughts from suicidal to feeling of relief

My brother and I were abducted by a cartel in Mexico in 2019. They separated us and told of you want to see eachother again you need to pay.They took my bank and credit cards from me. Fearing for our lives I reluctantly agreed, to pay. They had a hand-held card machine, and under duress I entered my pin numbers. They emptied my bank account and maxed out my credit cards. I was left with a debt of £43,000. They then reunited us they told us they would know if we went to the police, (often the local police are in the pockets of the cartels). They then let us go. My biggest regret is that I did not report the crime to the local, as I tried to report the crime to the UK police. Only to be told they couldn't investigate as the crime was committed in another country. My Dr assessed me with PTSD and due to suicidal thoughts I was sent see some specialists. During this time I tried my bank and credit card companies for help. None offered any help and by this time I was paying nearly £600pcm in interest alone. I needed help. I was so thankful when I found StepChange on the internet. I filled in some forms then later an advisor phoned me to discuss possible options. They suggested a debt merchant plan which I agreed with. I make my payments to StepChange and they split it amongst my creditors. I'm left with just £410 pcm to live on and this is difficult, but do least I no longer have to pay interest on the debt. I am an issue to finish clearing the debt in 10 years time. I am very happy with StepChange. Disappointed though with my creditors in not being charitable. Reviewed on: 22nd July 2021

Simply amazing

My name is Andrew from the very first time I contacted stepchange I never felt I was being judged I was put at ease straight away which ever member off the team I spoke to they was just brilliant still a long way to go but getting there thanks to there help not sure where I wud have ended up without the whole team so a massive thankyou to everyone from stepchange x Reviewed on: 22nd July 2021

Always recommended

I have been with Stepchange for a few years now and have always found them so helpful and I don’t hesitate to recommend them to anyone in the same situation. Reviewed on: 22nd July 2021

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