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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very easy and helpful.

Very easy and helpful. It changed my bad habits into good ones. Reviewed on: 27th May 2026

Very easy to talk to and polite didn’t feel any pres...

Very easy to talk to and polite didn’t feel any pressure Reviewed on: 27th May 2026

Fantastic organisation.

Fantastic organisation. I was drowning in interest rates and barely covering my minimum payments. Stepchange got all the interest frozen so now every penny I spend comes straight off my debt. Reviewed on: 27th May 2026

Very dedicating, knowlegeable and WILLINGLY helpful...

Very dedicating, knowlegeable and WILLINGLY helpful and detailed Reviewed on: 27th May 2026

StepChange is very easy to use.

StepChange is very easy to use. It gives you all the information you need and explains everything to you before going ahead with a plan Reviewed on: 27th May 2026

What a relief!

Excellent service, I complted one from and then kissed goodbye to all the hasstle and stress. It can be tricky to get through on the phone, but any time I hvae a query I send an email and very quickly it is answered and I am reassured. Thank you so much! Reviewed on: 27th May 2026

All staff i have spoken are very good they help you...

All staff i have spoken are very good they help you everystep of the way and are always reassuring. They can't do enough for you. Reviewed on: 27th May 2026

I found the staff very friendly and understanding, n...

I found the staff very friendly and understanding, not judgmental. They are very understanding. I would deffinately recommend Stepchange to anyone struggling with debt. Reviewed on: 27th May 2026

I fell into difficulties recently and StepChange wer...

I fell into difficulties recently and StepChange were amazing in helping and giving advice. I felt was wasn’t judged and was put at ease. Thoroughly recommend I cannot fault them. Reviewed on: 27th May 2026

I felt I was drowning in debt and had nowhere to tur...

I felt I was drowning in debt and had nowhere to turn and I learnt of Step change which totally made me feel at ease and was so easy to fill out the online form and they took it from there,they dealt with all my creditors and I didn’t have to do a thing they took care of everything ,even when I had questions they were online to help . I’m so glad I found them. Reviewed on: 27th May 2026

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