Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Veles 34ry easy to talk to and very helpful

Very easy to talk to and very helpful Reviewed on: 27th May 2026

Excellent and everyone is so helpful and supportive...

Excellent and everyone is so helpful and supportive definitely recommend them. Reviewed on: 27th May 2026

Life changing!

Stepchange lifted a huge weight off my shoulders. They provided a stress free process without judgement. No more hiding and worrying about calls from my creditors. I couldn’t be happier with their support. Literally turned my life around and gave me a clear focus on a future to becoming debt free. Reviewed on: 27th May 2026

I was in dire financial situation and Step Change we...

I was in dire financial situation and Step Change were there for me. No judgement whatsoever and are helping me to get back to normal Reviewed on: 27th May 2026

Human understanding in AI world

In AI world a human understanding is key, and stepchange does that well Reviewed on: 27th May 2026

I got into financial problems.

I got into financial problems. Without stepchange i dont know where I would be. They allowed me to take a breath and carry on. I am busy sorting my life out with the help of Stepchange. Reviewed on: 27th May 2026

My No.1 Debt Management Charity

I have been with StepChange on two separate occasions and both times they have been extremely helpful and more importantly reassuring and nonjudgmental. Engaging with StepChange has resulted in my creditors taking a step back and stop repeated reminders, notifications. Reviewed on: 27th May 2026

StepChange helped me when I did not know how to pay...

StepChange helped me when I did not know how to pay off credit card debts that I could no longer pay every month. They were calm, non-judgemental and worked out a plan to pay off my debts when the credit card companies seemed more keen on threats than practical solutions. Reviewed on: 27th May 2026

Helpful and understanding

No judgement from them! Helpful advice and understanding! Takes the worry and stress out of debt problems Reviewed on: 27th May 2026

Debt advice

Very friendly and helpful didn't judge you made me feel relaxed Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.70 from 795 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6450 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub