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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They sorted everything out for me I completely under...

They sorted everything out for me I completely understand everything that was explained to me very helpful Reviewed on: 27th May 2026

Excellent Service!

Stepchange has helped me get through a difficult period in life Reviewed on: 27th May 2026

Reach out if needed

I wanted to move debt providers & had been advised to contact StepChange. The move was undertaken in a friendly way but I hadn't expected to have to contact the companies who had 'bought' my debt to collect bank details. I had assumed staff at StepChange did this. However it did prove beneficial as each company was polite,friendly and not after my blood so I felt at ease with them. I find speaking about my debt situation stressful as I am ashamed to have got into a situation I could have avoided. StepChange are not judgemental and are helping me clear my debts in a manageable way. I recommend anyone in a similar situation to contact StepChange and discuss options. Reviewed on: 27th May 2026

have really helped and supported me

They have really helped and supported me though difficult financial situations. I have very bad anxiety and find it difficult to communicate with people. Step change have done this for me. Reviewed on: 27th May 2026

Coping with debt

Step change helped me to sort out my finances without them I don’t know how I would’ve coped Reviewed on: 27th May 2026

Very helpful

I was struggling step Change honestly change my life Reviewed on: 27th May 2026

Dont struggle just take the leap and join

I was finding it hard keeping up with payments.sime months i was left with nothink.got in touch with step change n thats wat it did everythink changed for the better thank you Reviewed on: 27th May 2026

Stepchange are your way out of debt

I was concerned about contacting anyone about my debt let alone speaking to anyone. But with stepchange I didn't need to worry about any conversations with people as it was easy to speak to them and complete all the relevant information via email. And since that point I have not looked back. I feel better about my future and becoming debt free because of stepchange. If you had that fear I did, well don't. The program with stepchange will help you find your way out of debt. I cant thank them enough. Reviewed on: 27th May 2026

Been a life saver for helping organise and pay my...

Been a life saver for helping organise and pay my debts Reviewed on: 27th May 2026

Step change was a life saver, I was drowning in debt...

Step change was a life saver, I was drowning in debt and am now debt free, the people on the phone were great too very helpful and understanding Reviewed on: 27th May 2026

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