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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Stepchange takes away all the worry to pay ofgfents

5
Given me such relief to pay what I can afford. Reviewed on: 22nd July 2021
pam's avatar
pam

Peace of mind

5
From the time I contacted StepChange, I feel much in control with my debts as StepChange alleviated most of my worries and concerns and have been there all the time supporting me through this journey they are only a phone call or email away. Reviewed on: 22nd July 2021
Margaret Chivero's avatar
Margaret Chivero

Saved my future

5
Step Change saved me. I was struggling with depression due to debt. They saved me Reviewed on: 22nd July 2021
Georgina Simpson's avatar
Georgina Simpson

Excellent service

5
I cannot recommend StepChange more. They have always been so helpful and understanding, never judging or patronising. The service they provide has helped me get on with my life and actually see a way forward. I am so happy to have found them. Reviewed on: 22nd July 2021
Laura's avatar
Laura

very helpful people

5
I was in financial difficulties ,contacted step change for help and without judgement was able to help me sort my finances . Reviewed on: 22nd July 2021
Steven Renton's avatar
Steven Renton

A ray of light when I was in a very dark financial place.

5
A genuinely good company in a pool full of sharks. They have always put my best interests ahead of my creditors. Reviewed on: 22nd July 2021
Chris Hartley's avatar
Chris Hartley

Getting me back on the road to be debt free

5
It gave us hope that there was a light at the end of the tunnel. Reviewed on: 22nd July 2021
nicholls's avatar
nicholls

Helpful/reassuring

5
I think stepchange is very helpful in reassuring that debts can be sorted and helps take the pressure off. Reviewed on: 22nd July 2021
michael beach's avatar
michael beach

Peace of mind

5
Took the pressure of me. Another 2 years and I am clear thanks to Step Change. Reviewed on: 22nd July 2021
graham.trigg@gmx.co.uk 's avatar
[email protected]

excellent

5
understanding helpful life savers would recommend. Reviewed on: 22nd July 2021
y patel's avatar
y patel

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