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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

The helpers

Step Chang has helped me a great deal when I had very difficult money problems Reviewed on: 22nd July 2021

Excellent Service

Excellent advice all along the way to debt free next month. Would recommend StepChange to anyone in debt and willing to take advice Reviewed on: 22nd July 2021

Supportive

Always there to help and support you Reviewed on: 22nd July 2021

Saved my life

I was in a dark place with no way out. Thank you so much. Reviewed on: 22nd July 2021

Excellent advice

Help and advice was excellent in all aspects of my problems. Reviewed on: 22nd July 2021

Excellent Company. Indispensable.

I don't know what I would have done without Step Change. They have made a very stressful situation quite bearable! Reviewed on: 22nd July 2021

Macs help

Thought would get know were then someone told me to look at they guys and then yes weight of my mind Reviewed on: 22nd July 2021

I wish I contacted them sooner!!

I felt so alone with my financial issues coming out of university after 7 years, I snuggled for a couple of years until I finally seeked help from Step Change! Im so glad I did, they've helped me set up an affordable payment plan and am slowly making progress! Huge weight off my shoulders! Reviewed on: 22nd July 2021

Takes the stress

So helpful and understanding in a difficult situation Reviewed on: 22nd July 2021

Caring, Knowledgeable, Helpful

Step change are always super helpful, give me sound advice, and are there to help not make money. Helped me out in a really tight spot. Reviewed on: 22nd July 2021

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