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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life savers

Wife lost her job, we were in dire straits financially, and up stepped step change to set us on a plan of becoming debt free and only have 7 months left after a 7 year plan Reviewed on: 22nd July 2021

Debt plan

Step change have been great for handling my debts. Reviewed on: 22nd July 2021

Saved me

I didn’t know which way to turn when I got myself in to Debt, kept it to myself for a long time, then was told about step change, Reviewed on: 22nd July 2021

Brilliant

Have helped me so much these last couple of years my anxiety was through the roof to the point I was struggling to cope step change helped me with everything and staff I have had contact with via emails or phone are always warm helpful and never make you fill like you are wasting there time there always happy to help! Thank you so much! Reviewed on: 22nd July 2021

Good company

I was very impressed with Stepchange who helped me when I got myself into debt. Could not have sorted it without their help. Reviewed on: 22nd July 2021

Very good

Very good experience and very cooperative and helpfull Reviewed on: 22nd July 2021

Amazing service

Throughout my step change experience, the customer service has been brilliant - they’ve always been so friendly and understanding Reviewed on: 22nd July 2021

Superb Organization.

Extremely helpful and takes the strain from individuals when at their lowest. Thank you so much Reviewed on: 22nd July 2021

The best

Very helpful and straight forward Reviewed on: 22nd July 2021

Excellent service

I have been with StepChange for a number of years and I have always been impressed with the courtesy, patience and professionalism of everyone I have dealt with. Simply superb. Reviewed on: 22nd July 2021

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