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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and patient

Knowledgable friendly advisor who helped and guided me to the appropriate help Reviewed on: 22nd July 2021

Stepchange

Helped me carry on with life when in dark difficult place Reviewed on: 22nd July 2021

Fantastic

It's the best decision l've ever made. Reviewed on: 22nd July 2021

Amazing

Helped me no end at a really difficult time. Reviewed on: 22nd July 2021

Helpful and non judgemental!

We went to step change when we were in a massive hole. They were so good. Didn’t judge us for getting into a financial mess! They talked through all the options that we had and what each would mean. They made sure that the decision and option we had gone for was financially viable for us and then talked us through each step. They were so helpful and made us feel calmer about our situation. We are now well on our way to being debt free! Reviewed on: 22nd July 2021

Have consistently helped for 8 years

We have used Stepchange for over 8 years. Our situation has changed a few times in this time and they have always provided a solution which works for us. Reviewed on: 22nd July 2021

Have helped me so much

After struggling with finances and being embarrassed to get help, step change has helped me in so many ways Reviewed on: 22nd July 2021

Customer service

Really good customer service and helpful staff Reviewed on: 22nd July 2021

Changed my life

Stepchange helped me go from feelings of despair about my debt to quickly helping me manage my situation. I was in a dire position and they made managing my life so easy. Thank you. Reviewed on: 22nd July 2021

Excellent

They put in their best to help customers regain their credibility without pushing too hard. Very convenient to work with. Reviewed on: 22nd July 2021

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