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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Transformed a situation of concern into old news.

Transformed a situation of concern into old news - with polite but not invasive or judgemental concern and consummate professionalism Reviewed on: 22nd July 2021

Friendly face of financial services

This organisation proves that there are people in the financial world who are there to genuinely help. Reviewed on: 22nd July 2021

Huge debt

I HAD £81,000 WORTH OF DEBT IN 2006,WITH THE HELP FROM STEP CHANGE ONLY HAVE 1 YEAR LEFT ON MY DMP AND MY DEBT IS DOWN TO £4500. Reviewed on: 22nd July 2021

Amazing help given when it was needed most

During a very stressful and anxious time I received the best advice given in a friendly manner with reassurances that things would get better and they have indeed. Well done Stepchange Reviewed on: 22nd July 2021

My experience

A very comprehensive service. A must in today's society without judgement Reviewed on: 22nd July 2021

Friendly Helpful Service

The whole team are amazing. So knowledgeable and helpful. They do not make you feel like you have failed by asking for help either. Reviewed on: 22nd July 2021

Experience & HELP

All are very helpful and understand what you need from experience. Advice given and you are made to feel an important person to help. Nothing is too much trouble.! Reviewed on: 22nd July 2021

Understanding and very supportive

Had a very good experience. They were very helpful and understanding of my situation They guide me through a very difficult situation Thanks to Stepchange. Reviewed on: 22nd July 2021

Lifesaver

Can’t complain about step change they are great really helped me when I needed it only ones that did, great customer service Reviewed on: 22nd July 2021

Top company for free debt advice

They havebeen 100% free with good advice, help and assistance. They have also ran some of my debt payment plans. Reviewed on: 22nd July 2021

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