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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Everybody I spoke to was knowledgeable & so kind.

Everybody I spoke to was knowledgeable & so kind. They were all so supportive of my decision Reviewed on: 27th May 2026

The advisors are knowledgeable and understanding

The advisors are knowledgeable and understanding of your circumstances and can offer the advice required for your case Reviewed on: 27th May 2026

Great help

Great I’ve used others but these are the best around very helpful wouldn’t recommend anyone else Reviewed on: 27th May 2026

Gave us our life back

We honestly cannot thank StepChange enough for the help and support they have given me and my husband. When you are struggling with debt it can feel overwhelming, embarrassing and lonely, but from the very first conversation they treated us with kindness, respect and absolutely no judgement. They took the time to listen, explain everything clearly and help us find a solution that works for us. One of the biggest things for us is that the service is completely free. Every penny we pay goes towards clearing our debts rather than paying expensive fees, which has made such a huge difference. For the first time in a long time we actually feel in control and able to breathe again. The stress and worry has reduced so much knowing we have support and a proper plan in place. If anyone is struggling financially and feeling scared to ask for help, please know you are not alone. Reaching out to StepChange was one of the best decisions we ever made. Thank you for helping us get our lives back on track. Reviewed on: 27th May 2026

Did it all on line easy to set up

Did it all on line easy to set up Reviewed on: 27th May 2026

Invaluable

I had been in debt for a long time and when I found someone who took the embarrassment and stress out of repaying I couldn't believe it. They dealt with everything! All the scary creditors letters all the pushy letters and emails. Then the repayments. This service has been truly invaluable and I can not be more grateful for them and this service. Everything was made easy and affordable and the customer service is always excellent. Tha m you so much!!! Reviewed on: 27th May 2026

SOME PEOPLE CANT CALL ON A PHONE !.

Slow to answer emails and when they do it say please call us. Not every one has a phone or access to one, some people maybe are deaf or hearing impaired and some people hate talking on a phone due to Depression or anxiety. I my self sufferings the latter. I just wish you could understand and do something about it. Don't tell me call us and we can help ! Reviewed on: 27th May 2026

A positive step

The debts were sorted quickly and they let me know what they would be taking each month. I am kept up to date with the amounts and it is reviewed anually. Reviewed on: 27th May 2026

Best decision

I have to say that it was the best decision i have made for piece of mind and to regain my life stepchange will always support you Reviewed on: 27th May 2026

People very helpful and kind very professional

People very helpful and kind very professional Reviewed on: 27th May 2026

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