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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic service,

Very helpful staff in a time of need for me and my family. Took away a lot of stress and allowed me to look to the future. I still have a few years to go but I couldn't have done it without step change. Reviewed on: 22nd July 2021

Debit is a killer

There’s only one thing to say in this review Step change is a group of people taking time out to help others who are desperate to resolve there debit Reviewed on: 22nd July 2021

I would have been at a complete loss without them

They are extremely knowledgeable and deliver sound advice in a calm and comforting manner. They have made a massive difference to my life and definitely deserve to win this award. Reviewed on: 22nd July 2021

Fantastic company/charity

Would have been homeless, destitute and badly depressed without the help of these good people Reviewed on: 22nd July 2021

So very helpful ,thank you so much

Step change have helped me so much ,I was having a breakdown , thanks so much for everything Reviewed on: 22nd July 2021

Did what they said they would do- help me sort out my debt situation

Always there to help & know how to give good advice. Reviewed on: 22nd July 2021

Great help

Great very helpful. excellent communication. Very knowable staff Reviewed on: 22nd July 2021

Amazing

I can fault anything they have done because they’re fantastic Reviewed on: 22nd July 2021

Brilliant, fabulous company

Peace of mind, helps me sleep at night, thank you STEPCHANGE Reviewed on: 22nd July 2021

Life changing

Helpful, relatable staff with a kind approach. Reviewed on: 22nd July 2021

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