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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Feel fortune

I feel very fortunate to have the help. Staff always kind , respectful and in my case that my first language is not English I feel their staff is very Pasiente and show respect. I can not thanks enough for all the fantastic job that their all team is doing . Reviewed on: 22nd July 2021

Help is here

Helpful advise, great support and I am thankful you are here. Reviewed on: 22nd July 2021

Instant stress relief...thankyou so much

Stepchange have totally changed our lives. Like most we were drowning in misery and debt. We had made huge mistakes. Their massive understanding and kindness will never be forgotten. We feel protected and so much more ourselfs. Debt is nothing to forget...its very hard so much of the time. But these wonderful team have given us strength when we both felt we couldn't cope any more. Thankyou Team xxxx Reviewed on: 22nd July 2021

Allowed me to breath

I was drowning in my Iva and not getting anywhere with a previous provider. I cancelled it and was recommended by StepChange to look at a DMP, in 12 months I’ve paid most of my debts back already, another 12 months and I’ll be free from debt! I can’t thank them enough Reviewed on: 22nd July 2021

Best support out there to help getting out of debt

The help and advice given and the management of debt helps remove a considerable amount of the anxiety and stress associated with a debt situation. Reviewed on: 22nd July 2021

More than the last chance saloon

When thinking about ending my life over Dept I took one more throw of the dice and I'm so happy I did . Card and loan companys should be taken to court when they say they care about their customers, there customer is GBP .. Reviewed on: 22nd July 2021

Support is invaluable

It’s so good to be able to turn to Stepchange for support and information. If it wasn’t for them I would be in a bad way. Reviewed on: 22nd July 2021

Life Changing

I would 100% recommend stepchange they offer an efficient friendly understanding service that is so easy to use. Reviewed on: 22nd July 2021

Done everything I have ever asked and lifted the pressure from me

Always helped me and been very clear with any advise. Easy to contact and staff always good at listening. With out them I would have struggled for years. Reviewed on: 22nd July 2021

Excellent service

I was apprehensive about going into a debt management plan and struggled financially for years to get everything paid, until I had the courage to contact Stepchange for their help, I can honestly say it’s the best thing I’ve ever done, all staff at Stepchange are very supportive and reassure you at all stages. I would highly recommend them Thanking you all so much for your time, patience and dedication. Many thanks for all of your help Tina Reviewed on: 22nd July 2021

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