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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Put my mind at rest

Excellent didn't judge me or my circumstances listened to me and made the whole process easy. Reviewed on: 22nd July 2021

Super helpful

When I needed serious help stepchange came through for me. Easy to talk too and never judgemental. Reviewed on: 22nd July 2021

Elexcellant service

I have received excellent service from everyone i have encountered. They helped me at a very stressful time and have been supportive. Reviewed on: 22nd July 2021

Painless

Smooth appraisal and sorting of DMP with straight forward operations of the plan. A load off the mind! Reviewed on: 22nd July 2021

The weight off my shoulders is better than any diet could do.

Stepchange have made life so much more manageable. One payment a month worked out of a budget submitted. Ok we still have to be careful but as long as you dicipline yourself you can and will pay off your debt. So kind,caring and understanding people. Reviewed on: 22nd July 2021

wish i had gone to them earier

after struggling for years we can now look forward to a debt free life, although a long way to go yet, we are no longer using any form of credit Reviewed on: 22nd July 2021

Excellent service

Excellent service has helped us imesley over the years Reviewed on: 22nd July 2021

Stepchange helped me

Excellent customer service, helped me sort out all my debt and paying low easy payments for me. Reviewed on: 22nd July 2021

very good service

excellent customer service, always take care of your maters and very polite Reviewed on: 22nd July 2021

Very helpful

They have helped me get my life under control again thanks step change Reviewed on: 22nd July 2021

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