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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stress Relieving

I suffer from anxiety and depression. I had to finish work because of this and other health issues and I couldn't cope with the bills coming in and not enough money to pay but stepchange took the worry out of it for me and dealt with my creditors leaving me time to get my head round my health issues. They are so understanding and caring. Thank God they helped me. Reviewed on: 22nd July 2021

Life changing

I fully recommend StepChange to anyone who is in financial difficulties. They are practical, helpful, supportive and non judgemental. Reviewed on: 22nd July 2021

Helped me out when had no one else to turn to

After my fiancé passed away he left me in so much debt, I was paying it but struggling and was struggling every month! I eventually confided in a family member who suggested StepChange and I’ve never looked back. They never judged me and were compassionate all the way. I now have date to focus on and have manageable payments and even paid a dent off and one creditor even praised me for paying it off so quickly when I had a high debt. Would always recommend if anyone was struggling with debt. Reviewed on: 22nd July 2021

Great help

Best thing i ever did was asking step change for help Reviewed on: 22nd July 2021

Excellent service

Step Change have been a life saver. Without their expertise I am sure my debt problems would have gotten worse. They were able to keep the wolves from the door and I am now able to keep up with my debts through the one low monthly payment to Step Change. Would highly recommend them. Reviewed on: 22nd July 2021

Extremely helpful and no judgement.

When my debts we’re overwhelming me and had me worried about my financial future, they quickly put my mind at ease and put a plan in place for me to stick to. Reviewed on: 22nd July 2021

They have stopped my worries every month

They have stopped my worries......... Reviewed on: 22nd July 2021

Outstanding

Best decision I could have ever made. Such a big relief having 1 payment going out each month to pay my creditors and no worrying phone calls Reviewed on: 22nd July 2021

Debt management.

I was at rock bottom with my finances. Step change made me feel like I wasn’t a bad person and were so helpful. I was shaking and crying when I rang. I had never discussed my finances with anybody as I was ashamed. I wanted to not live. Thank you step change for saving my life Reviewed on: 22nd July 2021

Step Change are amazing

Step Change are amazing. The advice & help they gave me has been really appreciated. Reviewed on: 22nd July 2021

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