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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing

Helped us out when we had no other way to cope. Reviewed on: 22nd July 2021

Helpful and informative

When I called them for help, they walked me through the process, made sure I could manage payments and have dealt with everything ever since. I have nearly paid all my bills and didn’t even realise it was happening. Reviewed on: 22nd July 2021

Friendly and helpful

Step Change have really helped me out and their customer service continues to be helpful, friendly and non-judgemental with what feels like a genuine desire to help Reviewed on: 22nd July 2021

Brilliant helpful people

I wish I had done it earlier! Such helpful people. Reviewed on: 22nd July 2021

Brilliant service

Very helpful, no judgement, excellent service Reviewed on: 22nd July 2021

LIFE CHANGERS

When you think you have nobody to turn to....Stepchange are the ones!!! Reviewed on: 22nd July 2021

Happy

Always there to help, staff are great and very friendly Reviewed on: 22nd July 2021

Fantastic supportive group

Great support when needed. Made my life so much bearable Reviewed on: 22nd July 2021

Life changes...

Fantastic service and take the stress away when your at your lowest time in life. Totally deserve this award.... Reviewed on: 22nd July 2021

Financial debt support from financial misery

Everything was lifted from the gloom of financial debt by stepchange I have lived a normal life out from the shadows of debt with their help and one day soon I shall be free from my debts forever fantastic feeling Reviewed on: 22nd July 2021

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