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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Helping Hands

The staff were all quick to respond helpful and sympathetic to my situation I can’t thank them enough Reviewed on: 22nd July 2021

Great support!

The Stepchange Team game made life much easier. The worry of monthly monitoring has been removed .....Thank heavens! Monthly payments are affordable and clear. Brilliant !!! Reviewed on: 22nd July 2021

Very helpful and professional

These guys git me on the right track and know getting to end of debt. Reviewed on: 22nd July 2021

Thanks to Step change

Step change, has helped me rebuild my finances and build my confidence Reviewed on: 22nd July 2021

Given us peace of minf

Very helpful. It has given us peace of mind. Reviewed on: 22nd July 2021

Gave us piece of mind

Helped us when we were desperate Reviewed on: 22nd July 2021

Excellent, compassionate service.

Stepchange, from my 1st call, helped me take stock and control of my finances, carefully and skillfully listening to my very real concerns, needs and wish to take financial responsibility in the context of a very challenging time of my life. Without their help to regain financial control I would be in an unthinkably unmanageable situation. I'm so grateful for their expertise, caring staff and genuine help. Reviewed on: 22nd July 2021

Excellent service

StepChange helped me deal with my finances in a practical and helpful way without judging me, which made the process a lot easier for me. Totally recommend this company for the award. Reviewed on: 22nd July 2021

Debt Management

Always helpful and reliable in the management of debts. Reviewed on: 22nd July 2021

Peace of mind

Helpful staff not critical of you Reviewed on: 22nd July 2021

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