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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Highly recommend

Very helpful, highly recommended Reviewed on: 22nd July 2021

Peace of mind

Do not make you feel like a failure Reviewed on: 22nd July 2021

Lifesavers

Absolutely amazing without them I would be lost. They should run the country Reviewed on: 22nd July 2021

Saved my life

Their structure and guidance helped me see a pathway out of desperation Reviewed on: 22nd July 2021

Amazing Company

I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021

Understanding with care.

Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021

Outstanding

Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021

Excellent service and advice. Friendly staff that have your best interest at heart.

I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021

Fantastic

Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021

Amazing

Very helpful and understanding, really puts your mind at ease after speaking with them. Reviewed on: 22nd July 2021

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