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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

5
Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025
Phillip Rutter's avatar
Phillip Rutter

Amazing Company

5
I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021
Dave Gorman's avatar
Dave Gorman

Understanding with care.

5
Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021
Kevin Patten's avatar
Kevin Patten

Outstanding

5
Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021
Kelly Mynott's avatar
Kelly Mynott

Excellent service and advice. Friendly staff that have your best interest at heart.

5
I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021
Anna's avatar
Anna

Fantastic

5
Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021
Leigh Jones's avatar
Leigh Jones

Amazing

5
Very helpful and understanding, really puts your mind at ease after speaking with them. Reviewed on: 22nd July 2021
Alison 's avatar
Alison

StepChange is the final bus-stop

5
Until I found StepChange the whole thing about managing my debt was complex, confusing, and disturbing. With StepChange I have a better understanding of how best to deal with my finances now and in future. Reviewed on: 22nd July 2021
Ken Nwangwu's avatar
Ken Nwangwu

Excellent

5
From the moment I rang step changes they were helpful understanding and made a plan for me to pay the creditors in monthly payments so all the anxiety and worry was taken from me Reviewed on: 22nd July 2021
Brenda sharman's avatar
Brenda sharman

Absolute lifeline

5
You helped me beyond my expectations. Yo helped me to manage my finances after covid had reaked havoc. You helped me to stay in the fight, supported me. Reviewed on: 22nd July 2021
Steven Gavin's avatar
Steven Gavin

Fantastic

5
Such a valuable service for people in debt. They support you without judging or making you feel r provide excellent advice . Reviewed on: 22nd July 2021
Paula's avatar
Paula

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