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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,662 reviews, last reviewed 12th Jul 2026
126033% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026
Margaret H's avatar
Margaret H

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Freedom from worry

5
Step change took all the stress and worry away from us, they dealt with our creditors for us and secured fixed minimum payments. We would recommend step change to anyone as the people who work for them are so helpful and kind. Reviewed on: 22nd July 2021
Brenda Simms's avatar
Brenda Simms

Amazing

5
Step change was so helpful and friendly and have helped me out in a way I never thought anyone would Reviewed on: 22nd July 2021
MichelleC's avatar
MichelleC

Stress free process

5
Easy access first class's Staff very understanding first class efficiency. Reviewed on: 22nd July 2021
Terry Marston's avatar
Terry Marston

Excellent Debt Advice Company

5
I can’t express my thanks to step change, the way they have dealt with debts, advice provided and which way to go with reducing my debts. Reviewed on: 22nd July 2021
Wayne Webster's avatar
Wayne Webster

debt

5
very good and helpful staff and understanding Reviewed on: 22nd July 2021
Clare Florecki's avatar
Clare Florecki

Good,sound advice and reassuring

5
Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021
Peter geldard's avatar
Peter geldard

Wonderful help and support

4
So much help and advice to help with situation Reviewed on: 22nd July 2021
Robert Booth's avatar
Robert Booth

Amazing

5
I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021
Maz's avatar
Maz

Helpful

5
Stepchange has been a great help! Reviewed on: 22nd July 2021
Peter's avatar
Peter

StepChange stopped me killing myself

5
I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021
Luke A's avatar
Luke A

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